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TERMS OF SALE


General Terms and Conditions of Sale for the Maison L'aura website

 

Last Updated: November, 15 2025

Welcome to Maison L'aura. By accessing our website and placing an order, you agree to the following Terms of Sale. Please read them carefully before completing your purchase.

Definitions

  • Website: The official Maison L'aura website at www.lauraparfums.com

  • Customer / You: Any individual purchasing products through the website.

  • Products: Perfumes and related items offered for sale on the website.

Acceptance of Terms

  • By confirming your order, you acknowledge that you have read, understood, and agreed to these Terms of Sale.
  • Maison L’aura reserves the right to update or modify these terms at any time without prior notice.

Prices and Payment

  • All prices displayed on the website include applicable taxes (if any).

  • Maison L’aura reserves the right to change prices at any time.

  • Payment methods available on the website may include online payment, bank transfer, or cash on delivery (if applicable).

  • After completing payment, the customer will receive an order confirmation via email.

Product Availability

  • All products are offered subject to availability.

  • If a product becomes unavailable after purchase, we will contact you to offer a replacement or a full refund.

Order Processing and Shipping

  • Orders are processed within 1–3 business days.

  • Delivery times vary depending on the destination.

  • External factors (holidays, weather, high order volume) may affect delivery times.

  • Shipping fees are calculated and displayed before payment.

Return and Exchange Policy

For safety and hygiene reasons related to perfume products:

  • Opened perfume bottles cannot be returned or exchanged.

  • Returns are accepted only if the product:

    • Arrived damaged or defective, or was incorrectly delivered.

In such cases:

  • The customer must contact us within 48 hours of delivery.

  • Photos may be requested for verification.

  • We will arrange a replacement or refund depending on the situation.

Order Cancellation

  • Orders can be canceled before they are shipped.

  • Once shipped, the order cannot be canceled; however, the return policy may apply if conditions are met.

Warranty and Quality Assurance

Maison L’aura guarantees that all products are new, authentic, and stored under proper conditions to preserve their quality.

Liability

  • Maison L’aura is not responsible for any misuse of the products.

  • We are not liable for delays caused by shipping carriers.

Data Protection

  • Customer data is collected solely for order processing and service improvement.

  • We protect customer information and do not share it with third parties except when necessary (e.g., for shipping).

Governing Law

These Terms of Sale are governed by the applicable laws of the country in which we operate.

Contact Information

For questions, support, or complaints, you can contact us at:

📧 Email: info.maisonlaura@gmail.com

📞 Phone: +213 673 88 34 10

🌐 Website: www.lauraparfums.com